What happens if you need to cancel.
This covers refunds on your build fee, what happens if you cancel partway through, and how domain, hosting, and Care Plan payments are handled separately. It applies to DIY Self-Launch, Standard Build, and Pro Launch.
Full refund, no questions asked.
If you change your mind before we've started rebranding or building your site — meaning you've paid but we haven't begun work yet — you get a full refund of your build fee. This is the simplest case and the easiest one to resolve.
Partial refund, based on progress.
Once we've started rebranding or building your site, a full refund isn't possible — time has already gone into your specific build. If you need to cancel at this stage, we'll work out a partial refund based on how much progress has been made, by phone or text. There's no fixed percentage for this, since every build is a different amount of work at the point someone cancels.
- Cancel early in the process (before the first draft is ready): most of your fee is refundable.
- Cancel after a draft is delivered for review: a smaller portion is refundable, since the bulk of the design and build work is done.
No refund once your site is built, delivered, and live.
Once your site is complete and handed over, the work is done — there's no refund at that point. This is where your included revision rounds and support window come in: Standard Build includes 1 round of revisions and 14 days of support, Pro Launch includes 2 rounds and 30 days. Use those to get anything fixed that isn't right, rather than requesting a refund for something that can be corrected.
Revisions beyond what's included in your package can be handled for an additional fee — ask when you reach out.
No refunds once the files are sent.
DIY Self-Launch works differently, since the entire deliverable — the website files and the launch guide — is sent to you right away rather than built for you over time. Once those files have been delivered, there's no way to "return" a digital product, so this package is non-refundable after delivery. Your 14 days of email support are there to help if you get stuck.
| Stage | Standard Build / Pro Launch | DIY Self-Launch |
|---|---|---|
| Before work starts | Full refund | Full refund |
| After work starts, before delivery | Partial refund, based on progress | N/A — files are delivered immediately |
| After delivery | No refund — use included revisions/support | No refund — use included support |
Non-refundable once purchased.
As covered in our Launch Guide, domain and hosting costs are separate from your build fee and are invoiced to you before we purchase anything on your behalf. Once a domain is registered or a hosting plan is activated, that cost is paid to a third party (your registrar or host) and is not refundable by us — this is standard across the industry, not specific to The Scoop System. If you cancel your build before we've purchased anything, we simply won't make the purchase and there's nothing to refund on that front.
Cancel anytime — no refunds on past months.
The optional $99/mo Care Plan has no contract and can be cancelled anytime by phone or text. Cancelling stops future billing immediately. It doesn't refund months you've already paid for, since that time already covered hosting management and any support or edits provided during that period.
Call or text — same as everything else here.
There's no online cancellation form or refund request page. Call or text (561) 348-4421 and we'll sort out where things stand and what's owed, if anything.
Questions before you buy?
Better to ask now than wonder later — call or text and we'll walk through exactly how this applies to your situation.
Call (561) 348-4421